Quick Questions & Answers

I forgot my password.  How do I reset it?

Easy! Just go to your LOGIN page and click change password to reset. A message will appear prompting you to enter the e-mail address associated with your account.  Your username will be e-mailed to the e-mail address on file.

I’m having video playback problems. What are the minimum requirements to view NLMastery?

The minimum requirements to view our video programs are:

  • High-speed WiFi connection or…
  • Hard-wired, high-speed Internet connection – Click to test network speed
  • Web browser
  • Audio speakers
  • MS Word, PDF, and Excel installed on your computer to view documents
  • Recommend disabling browser pop-up blockers
  • Recommend quitting all other running applications
  • Recommend stopping other downloads, software updates, virus scans and disk optimizations

Video Player Tips

  • To start/stop, click the play/pause button in the player.
  • To fast-forward or rewind, move the control slider in the progress bar at the bottom of the video.
  • To view fullscreen mode, click the fullscreen icon in the lower right corner.
  • To adjust the sound volume, move the volume slider in lower right corner.